Contact
Talk to the people who build it.
Every message lands in one shared inbox that a human reads — no ticket robot, no deflection loop. We are at the desk Monday to Friday, 08:00–18:00 CET: the median first reply is under four working hours, and almost everything is answered inside one working day. Anything sent over the weekend is read on Monday morning, in the order it arrived.
Send us a message
The more specific the subject line, the faster it reaches someone who can actually answer it.
Before you write
The five things people ask us most often about getting in touch.
How fast do you actually reply?
The median first reply is under four working hours, and almost everything is answered inside one working day. We work Monday to Friday, 08:00–18:00 CET, so a message sent on Saturday night is read on Monday morning. We would rather tell you that than advertise a number we only hit in quiet weeks.
Where do I report a bug?
Use this form with the topic set to Support, and include the symbol, the timeframe and — if a strategy is involved — its name or the backtest you ran. If the bug is in AlgoBeamTS itself, a GitHub issue is faster: it goes straight to the engineer who owns that file, and everyone else can watch the fix land.
How do I request a feature?
Same form, topic Support. Describe the problem rather than the solution you have in mind — there are usually three ways to solve it and one of them may already be shipping. We read every request and we do not promise dates. What ships turns up in the changelog, and we write back to the people who asked for it.
How do I get my data deleted?
Delete your account from Dashboard → Settings and everything attached to it goes with it: watchlists, strategies, backtests and alerts. If you would rather we did it, write from the address on the account with the topic set to Something else. Backups roll off within 30 days, and the privacy notice sets out exactly what is kept and for how long.
Do you offer phone support?
Yes. Call us on +44 7418 604367 during the hours above. For anything involving your charts, scripts or backtests, the form is still faster: the person answering can open your work and rerun it before replying, and you keep the answer in writing.
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Nothing to ask yet?
The docs and the library are open to everyone, no account needed. Have a look around, then come back when you have a question worth our time.
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